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Freaking Airlines!

 
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Exzavier
Brigadier Commando
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Joined: 29 Mar 2005
Posts: 3329
Location: Richmond, VA

PostPosted: Wed Jul 18, 2012 5:54 am    Post subject: Freaking Airlines! Reply with quote

Flying from Des Moines to Chicago to Richmond the plane in Des Moines is delayed around 45 minutes late. We had an 1 hr 10 min layover. We land at 8:30PM so we should be able to run to the other flight...NOPE! A delayed plane is at the gate we should park at and they do not find another gate instead they wait 35 minutes til 9:05PM. Our connection left at 9:05. Had to wait 5 minutes to get a green-tag bag and look at the board and the RIC flight is already off the board. So we head to customer service and WTF? There are 200-300 people in line. The 6:35 RIC flight had engine problems and a flight to Regan was canceled. We wait in line till 12:10 AM for 3 hours to make sure we have a flight the next day. We leave the airport at 12:30AM. The next day we are on the 9:05PM again to RIC and the pilot to fly to RIC is delayed 2 hours! They could not get the stand by flight crew to come in so They cancel a flight to Appleton WI to use that Pilot and we leave at 12:30AM EST. We land at RIC at 2:30AM and I get to my house at 3:20AM.......JEEZ!
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Mongolio
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Joined: 25 Mar 2005
Posts: 4976

PostPosted: Wed Jul 18, 2012 10:46 am    Post subject: Reply with quote

I feel sorry for the Customer Service reps having to deal with irate and irrational (perhaps with good reason) passengers. It's not the Reps' fault that the flights are delayed and cancelled, but they catch the brunt.
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